Track Your Order

Track Your Order

After placing your order with Mysa, you can easily monitor its progress from when it ships until it arrives at your door.

Track Your Order in Your Account

The easiest way to track your order is through your Mysa account:

1. Visit https://account.getmysa.com/
2. Log in with your email and password
3. Navigate to the Orders section
4. Select the order you want to track
5. View your current shipment status and carrier tracking information

Note The order tracking page is separate from the Mysa mobile app. You must use your web browser to access your account at account.getmysa.com for the most up-to-date tracking information.

Find Tracking Information in Your Confirmation Email

Your order confirmation email contains everything you need to track your shipment:

• Shipment tracking link - Click directly to view real-time updates from your carrier
• Tracking number - Use this to track manually if needed
• Carrier information - See which carrier is delivering your order
• Expected delivery timeframe - Get an estimate of when your order will arrive

Check your email inbox and spam folder for the confirmation email sent when your order shipped.

Understanding Order Status

Here's what each status means as your order progresses:

Processing

Your order has been received and is being prepared for shipment. This typically takes 1-2 business days. During this time, you may still be able to modify your shipping address or cancel your order.

Shipped

Your order is on its way to you. You'll receive an email with tracking information from your carrier. The carrier link in your confirmation email will show real-time updates on your delivery location.

Delivered

Your order has been successfully delivered to your address. If you don't receive your order by the estimated delivery date, contact us at support@getmysa.com with your order number.

Tip Carrier tracking information updates as your package moves through the delivery network. Check back regularly for the most current location and estimated delivery time.

Delivery Times and Carriers

Mysa ships to Canada and the United States only. Delivery times and carriers vary by region:

• Canada — Delivery Time: 3-7 business days — Carrier: Purolator — Notes: Orders typically ship the next business day
• United States — Delivery Time: 5-10 business days — Carrier: UPS (most orders), USPS, or FedEx — Notes: Delivery times vary depending on location

Important Mysa does not offer international shipping outside of North America. Express or expedited shipping is not available — all orders ship via standard ground shipping.

Need help? Contact our support team at support@getmysa.com with your order number for any tracking issues.