Shipping Information

Mysa ships to customers across Canada and the United States. Here's what you need to know about shipping times and carriers.

Shipping Times by Region

Shipping times vary depending on your location. Below are estimated delivery windows from the time your order ships:

Canada

3-7 business days via Purolator. Orders typically ship the next business day.

United States

5-10 business days via ground shipping. Delivery times vary depending on your location.

Note Mysa ships to Canada and the United States only. We do not offer international shipping outside of North America.

Note Orders typically ship the next business day. Shipping times above are from when your order ships, not when you place it. Holidays and weather may affect delivery.

Tip Check your order confirmation email for a specific estimated delivery date. Your carrier's tracking information will provide real-time updates as your package moves.

Shipping Carriers

Canada — Carrier: Purolator
United States — Carrier: UPS (most orders), USPS, or FedEx

Warning We do not ship to P.O. Boxes. Please provide a street address.

Note Express or expedited shipping is not available. All orders ship via standard ground shipping.

Tracking Your Shipment

Once your order ships, you'll receive:

Confirmation email with carrier tracking link and tracking number
Account access at https://account.getmysa.com/ to view status
Carrier updates as your package moves through the delivery network

Click the tracking link in your confirmation email for real-time carrier updates on your package location and estimated delivery date.

Warning If your order is delayed or appears stuck in transit, contact your carrier using the tracking number. For persistent issues, reach out to our support team for assistance.

Need help? Contact our support team at support@getmysa.com with your order number for shipping questions.